Membership Terms and Conditions

Security Deposits & Setup fees  

• No security deposit
• No setup fee
• No access pass fee
• $100 admin fee applies for manual order processing

Contract terms/ Membership

Memberships are issued at one per person, a business may have multiple $30 memberships registered under the one ABN.

• $30 Membership
• 30-day term applies and members may cancel at any time, however, there are no refunds available. (Please refer to ‘membership cancellation’ for further details
• Members can start on the day subject to induction availability and must bring with them photo ID that will be sighted by a member of the Waterman team prior to their welcome.
• One on one VIP inductions are available upon request at an additional fee of $75/hr
• Prior to members commencing their time with Waterman, they are required to watch the online induction video series and read through all Waterman OH&S policies. Members will then be required to sign off on a contract that states all induction videos and OH&S documents have been reviewed and understood.
• Members that have not undertaken the online induction process as stated above, will be required to complete the process before being welcomed into the centre.
• Following the induction process, all new members must enroll for a mandatory welcome meeting with a Waterman community manager
• All contract terms and cancellation fees for additional products are applicable upon termination of the membership

Access Passes

One pass included with the $30 Membership. Each membership must be allocated to a unique user.

• Spare passes are not permitted.
• Additional access passes cannot be purchased under the one $30 membership. However, a business may have multiple $30 members under one ABN (Australian Business number).
• Members wishing to upgrade to 24/7 centre access must upgrade to the Waterman Membership Plus package.

Sharing passes

• Sharing access passes with another person within or outside of the membership holder will result in immediate cancellation of the agreement with termination. Upon termination, any outstanding balance owing on the account will be immediately charged.
• Any VAS (value added service) items still owing on the membership, will be charged in full for the stated contract period.
• Guests of members must be supervised at all times. Members are liable for any damages or incidentals caused by their guests during their visit to Waterman.

Loan Passes

• If a member temporarily misplaces their access pass and requires a loan pass for the day, they can collect one from the Service desk. Loan passes are billed at $30/day. If pass is not returned by COB same day a $110 lost card fee applies.

Lost, misplaced or broken passes

• $110 per pass replaced
• Members must report the loss of passes immediately, failure to do so may result in termination if the agreement.
• Members are responsible for all activity conducted with their pass until it is reported as lost.

Transferring Passes

• Passes can be transferred from one user to another individual under the same ABN.
• $40 transfer fee
• Businesses may transfer one per pass per month (Businesses wishing to transfer more than one pass during the month must see the Waterman Service team for further details)
• Pass transfers from one business (ABN) to another is not permitted.

Business Hours Access

• The $30 Membership include access to all Waterman sites 9am to 5pm Monday to Friday
• $30 Members will not receive an after-hours access pass outside of these hours.

After Hours Access

• If 24/7 access is required, members must upgrade to the Membership Plus Plan in order to access an after hours pass.

Facilities and Spaces

Common Spaces

• $30 members have unlimited* access to hot desk from any business lounges within business hours (9am-5pm) and in accordance with the fair play policy.
• Common space includes areas like the Waterman lounges, kitchens and break out spaces. Members are not required to book these spaces.
• Meetings can be held in Business Lounges. Members must understand and respect others right to use the spaces for their intended purpose. Members holding meetings in Business Lounges have no right to exclusivity. Lounges are shared spaces and members must respect others’ rights to use them.
• Waterman advise booking a meeting room to host meetings rather than have a meeting within a common space. This is because privacy cannot be guaranteed within the common space
• Under the OH&S guidelines, Waterman do not recommend extended use of the business lounges as it is not classed as an ergonomic space. Waterman take no responsibility for injury sustained as a result from utilizing non-ergonomically spaces for extended periods of time.

Meeting Rooms & Premium Hot desks

• Meeting rooms & workstations must be booked at all times
• Premium hot desking from meeting rooms is not permitted unless the room has been booked by the membership holder
• Meeting rooms & premium hot desks must be returned to original condition after use
• Cleaning fees will apply for rooms not returned to original condition.
• Using meeting rooms or a premium hot desk longer than the period the have been booked and overlap into another person’s booking will result in a $45 admin fee plus the cost associated with the relocated members meeting room.
• Members need to be respectful of other members access to rooms and ensure the vacate the room on time.
• Continued use of meeting rooms or workstations without bookings may result in a fee and/or termination of your agreement.
• It is the member’s responsibility to understand all provided technical equipment and to come prepared prior to the booking time.

Meeting Room Cancellation

• Bookings can be cancelled at any time.
  Cancellations are refunded in the form of credits if the booking is cancelled before the notice period detailed below.
  • A 5 minute cancellation window applies to all bookings when first booked which allows the user to cancel the booking and receive a refund of credits. The cancelation window applies to all bookings regardless of the notice period. Refunds are refunded as credits
  • Transactions for the purchase of additional credits are not refundable
  • Credits purchased in addition to your monthly included credits do not expire.
  • Your monthly credits expire at the end of each month.
  • Any booking made for a future month must be cancelled in the month you made the booking to be eligible for a refund; on the condition it is cancelled before the notice period.

Notice Periods:

• Economy Rooms: 24 hours 
• Standard Rooms: 24 hours 
• Deluxe Rooms: 72 hours 
• Premium Rooms: 72 hours 
• Function Rooms: 72 hours 

International Members

• Members must be an ABN or ACN holder or be an Australian Resident

Mail Collection/Sorting

• Mail sent through to Waterman for a $30 member can be processed at the charge of a mail handling fee of $12/day plus storage fees (fees may vary depending on the size of the mail).
• To reduce fees associated with mail collection and sorting, Waterman recommends that $30 members should purchase a Virtual Office package which comes with a mailbox.

Business Address

Members cannot list Waterman sites as their business address or mailing address unless they subscribe to our virtual office or mailbox package. All Google listings mail will be returned to sender without notification unless the member has subscribed to the Virtual Office or mailbox Package. Upon cancellation of the mailbox product the member must provide proof that they have removed the listing from their marketing material, website and Google.

Parking

Parking is available at a PAYG rate subject to availability at Caribbean Business Park.

Parking subscriptions are available at the Caribbean and Narre Warren centres and subject to availability and an additional cost.

Printing

• Printing is available at standard rates
• 5c per black and white A4 page
• 35c per colour A4 page

Value Added Services can be purchased at an additional cost

Unlimited Wi-Fi is included. See Technical T&Cs for further information

Bronze star reception service

This is a PAYG reception service. Members are sent an email and text message when their client arrives. Members are billed $2 per notification(email and text).

Failed Transactions

Upon failure of any direct debut transactions the Membership holder’s account will be suspended immediately. All users on the account will have their Network Access, Access Pass and Waterman Central access suspended. Members will forfeit their booked Meeting rooms and Hot Desk with no refund whist the account is suspended. Members have 7 days to balance their account before permanent deactivation.

Dishonour Fee

Members will be charged a $20 dishonour fee for all failed debit transactions and will be required to pay the outstanding account within 7 days to have the account unlocked. Failure to pay will result in permanent deactivation of the account.

Account Reactivation

Permanently deactivated accounts will be required to pay an additional once-off reactivation fee of $45.00 on top of their $30 Membership payment.

Value Added Service Cancellations

All contract terms and cancellation fees for additional products are applicable upon termination of the membership. A member must maintain an active membership to access their VAS.

Membership Cancellations

Members may cancel their membership at any time provided that they have not entered into a contract that includes a lock in period. Please note that most value-added services (VAS) provided by Waterman have a minimum of a 6 month lock in period.

• Refunds – There will no refunds granted for the $30 membership.
• Upon cancellation, members must return their access pass on the day to avoid incurring the $110 lost/stolen/broken fee.
• Upon cancellation, members will also be charged on the spot for any outstanding charges made to their account.

No Warranty as to Suitability

The Client agrees and acknowledges that:

(a)The Waterman Business Centres, or anyone acting on behalf of The Waterman Business Centres, has not made any representation or warranty as to the suitability or adequacy of the product, the Services or the Furniture and Equipment; and
(b) it occupies the product and uses the Services and the Furniture and Equipment at its sole risk.

Indemnity

The Client indemnifies The Waterman Business Centres, and each person claiming through The Waterman Group, against any liability or loss arising from, and costs incurred in connection with:

(a) the Client’s act or omission or that of its employees, contractors, agents, customers or visitors;

(b) breach of this Agreement. The Client must pay or reimburse The Waterman Business Centres all costs (including solicitors’ costs on an indemnity basis) incurred by The Waterman Business Centres by reason of the Client’s breach of the Agreement. The client is required to always maintain appropriate public liability and property damage cover. The client is required to provide a certificate to verify this cover.

Waterman Amendments

Waterman Business Centres reserves the right to make amendments of changes to the membership product with a minimum of 30 days’ notice.

Waterman Business Centres Privacy Policy

WATERMAN BUSINESS CENTRES PTY. LTD (ABN 26 199 564 081) trading as Waterman Business Centres (Us, Our, We). Operates https://membership.waterman.com.au (the “Site”). This page outlines our policies regarding the collection, use and disclosure of personal information that we receive from users of our site.

Waterman Business Centres respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988.

Personal information

We will utilise your Personal information as guidance for future site improvements. By using the site, you agree to the collection and use of information in accordance with this policy. Waterman will store your information provided to us from any online source (Website forms, Facebook lead forms etc) and information provided to us in person to identify and contact you.

While using our Site, or in any communications with you, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends us whenever you visit our site (Log Data). This data may include information such as your computers internet protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time you spent on each page and more.

The data collected concerning the user allows Waterman Business Centres to provide its services, as well as for the following purposes: Analytics, Remarketing and behavioural targeting, handling payments, heat mapping, session recording, advertising, contacting the user, interaction with external social networks.

Security of your personal information

Waterman Business Centres is committed to ensuring that your information is kept secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information so as to protect it from misuse, interference, loss or modification.

The use of collected personal data

Contact Form:

Personal information collected from webforms on either the Waterman Website or associated landing pages will be used to contact the user in reply to requests made. The nature of these requests include but are not limited to:

• Booking a tour
• Speaking to a leasing specialist
• Requesting a quote
• Purchase of a membership
• Booking a ticket to a Waterman event

Mailing list or newsletter (this site):

By subscribing to Waterman updates, the user will receive any Waterman newsletter, blogs, event invites, deals open to the Waterman community (may feature products from a member of the community) and other marketing materials. Your email address will be added to this list. You may opt out at any time by selecting the ‘unsubscribe’ button at the bottom of any Waterman email marketing communication.

Resubscribing

If you have previously unsubscribed from Waterman email communication and wish to re-join the list, you must resubscribe yourself. In order to protect your privacy, Waterman cannot update your email preferences.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Interaction with data collection platforms and other third parties

Heat mapping and session recording

Heat Mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behaviour.Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honours generic “Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service. Privacy Policy – Opt Out
This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Site for the purpose of saving and reusing data. 
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data — Privacy Policy
Instagram
Instagram collects information about users from their log in credentials to the types of content that you create, share and engage with down to the way you communicate with others. For more information about Instagram’s most up to date policies around personal data collection, please visit their data policy centre here.
HubSpot
HubSpot cookies are used on our website, which collects visitor information by using JavaScript and cookies to help us analyse how visitors use the website. HubSpot’s products help us to identify website visitors and analyse email campaigns.
For more information about the HubSpot cookies, please visit:
https://legal.hubspot.com/privacy-policy
Remarketing and behavioural targeting
This type of service allows this Site and its partners to inform, optimize and serve advertising based on past use of this Site by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.
Remarketing through Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.Privacy Policy – Opt Out
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Site with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data. 
Privacy Policy – Opt Out
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data. Privacy Policy – Opt Out
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.
Personal Data collected: Cookies and email address. 
Privacy Policy – Opt Out
Double Click Cookie
Google, as a third-party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.
Waterman Business Centres uses Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third-party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimise and serve ads based on your past visits to our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. Waterman Business Centres has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Children’s Policy
Waterman Business Centres is committed to protecting the privacy needs of minors. We encourage parents and guardians to take an active role in their children’s online activates. Waterman Business Centres does not knowingly collect information from minors. We also do not promote on websites that contain content suitable for children under the age of 13.
Changes to the Privacy Policy
The Waterman Business Centres reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Site and can request that the Waterman Business Centres remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Waterman Business Centres has about Users.

Further questions
If you have further questions or concerns regarding our privacy policy, please email [email protected]

Community Guidelines & Business Centre Rules

CODE OF CONDUCT

Any person, company, supplier, vendor, trade partner, commercial agent or subcontractor that wishes to conduct business with or within the Waterman Business Centres is required to adhere to the values and non-negotiable Waterman standard of ethical business conduct outlined herein.

Waterman Businesses Centres is built on the following values: Love, Integrity, Generosity, Teamwork, Excellence and Fun. We hold these values as essential and integral to the way Waterman operates and in selecting those with whom Waterman Business Centres chooses to service or engage with in business.

Furthermore, the following standards and expectations also form the standard of conduct expected by Waterman Business Centres at all times:

Respect

• Towards staff and tenants:
  • Treat all Waterman staff, your own staff and the staff of other businesses sharing the building with mutual respect. Abuse of any kind towards staff or other tenants will not be tolerated in any way shape or form
  • Bullying and intimidation of any kind towards staff or members will not be tolerated.
  • Show common courtesy and be considerate and mindful of all persons and businesses sharing the Waterman Businesses Centres.
• Towards guests:
  • Treat all guests that visit the Waterman Business Centres for any reason with mutual respect and common courtesy.
• Towards the facilities:
  • Treat the facilities with the same care as you would if you were a guest in another person’s home, acknowledging that the Waterman Businesses Centres are the shared home of many businesses. As such there is a responsibility on each individual to maintain it to the highest standard.

Inclusiveness

• No discrimination:
  • There is a zero-tolerance policy on discrimination of any kind at Waterman Business centres. We believe in equal opportunities for all and “fairness in every business deal”.

Health & Safety

• Do not harm:
  • Act in a way that will not cause generally perceived harm of any kind to yourself or others.
  • Violence of any kind is prohibited.

Abuse & Harassment

• Physical abuse will not be tolerated.
• Sexual harassment will not be tolerated.
• Profanity and abusive language:
  • Appropriate and professional language is to be used within the Waterman Business Centres at all times. Profanity is not acceptable.
  • Derogatory, demeaning or abusive language of any
    kind will not be tolerated.

Reputation

• Brand and reputation of Waterman Business Centres:
  • Any person or business associated with Waterman Business Centres must recognise that their actions reflect on the Waterman brand, and as such are expected to display a common level of discretion and care in upholding the standard represented by the Waterman brand.
• Confidential information:
  • The sharing of confidential information, business or otherwise related, that has the capacity to cause harm or detriment to any business or person associated with the Waterman Business Centres is prohibited.

Fairness in every business deal

• Equal Opportunity:
  • Any person or businesses associated with Waterman Business Centres Is expected to act with integrity and exhibit fairness in every business deal.
• Competition:
  • Business associated with Waterman are required to abide by the principles of equal opportunity to pursue business and fair competition standards under national and state ethics and laws.

Legal Compliance

• Illegal activities:
  • Any and all activities deemed illegal by the state of Victoria and the Nation of Australia are strictly prohibited within the Waterman Business centres and will be reported to legal authorities.
• Smoking is strictly prohibited within all Waterman Business Centres.
• Alcohol within the centre:
  • The storage and Responsible service of alcohol for events within the Waterman Business Centres is permitted in compliance under the Liquor Act, 2010.
  • Illicit substances are strictly prohibited within any Waterman site.
• Centre use:
  • The Waterman Business Centres are to be used only for the business purposes for which they are legally commissioned.

Failure to comply with or exhibit the values and standards outlines in this code of conduct may result in the termination of your agreement with Waterman Business Centres.